Privacy policy

Privacy Policy

Last Updated: August 31, 2025

MCR Market ("we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. This policy complies with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you or another individual. We may collect or process the following categories of personal information, depending on how you interact with our Services and as permitted by applicable law:

  • Contact Details: Your name, email address, phone number, billing address, and shipping address.

  • Financial Information: Credit card, debit card, or other payment method details, including transaction and payment confirmation details.

  • Account Information: Username, password, security questions, and preferences or settings.

  • Transaction Information: Details about items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

  • Communications: Information you provide when you contact us, such as customer support inquiries or feedback.

  • Device and Usage Information: Information about your device, browser, IP address, network connection, and how you interact with our Services, including navigation and usage patterns.

  • Cookies and Similar Technologies: Data collected via cookies to enhance your experience, track usage, and improve our Services. You can manage cookie preferences through your browser settings.

Sources of Personal Information

We collect personal information from:

  • You Directly: When you create an account, make a purchase, communicate with us, or provide information through forms or interactions.

  • Automatically: Through your use of our Services, including via cookies, web beacons, and other tracking technologies.

  • Service Providers: Including Shopify, which powers our platform, and other vendors who process data on our behalf (e.g., for payment processing, analytics, or shipping).

  • Third Parties: Such as marketing partners or other entities, where permitted by law or with your consent.

How We Use Your Personal Information

We use your personal information for the following purposes, as permitted by applicable law:

  • To Provide and Improve Services: To process orders, fulfill purchases, manage returns or exchanges, arrange shipping, maintain your account, personalize your shopping experience, and enhance our Services.

  • Marketing and Promotions: To send you promotional emails, text messages, or postal mail about offers, products, or services, and to display targeted advertisements based on your activity or preferences. You can opt out of marketing communications at any time.

  • Security and Fraud Prevention: To authenticate accounts, secure transactions, and detect or prevent fraudulent or malicious activity.

  • Customer Support: To respond to inquiries, provide assistance, and maintain our relationship with you.

  • Legal Compliance: To comply with legal obligations, respond to lawful requests from authorities, enforce our policies, or protect our rights and those of our users.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances, subject to this Privacy Policy and applicable law:

  • With Shopify and Service Providers: To enable services such as payment processing, order fulfillment, IT management, analytics, and customer support. Shopify processes data to support our platform, and their use of your data is governed by their Consumer Privacy Policy.

  • With Marketing Partners: To provide targeted advertising or promotional services, in accordance with their privacy policies. You may opt out of targeted advertising where permitted by law.

  • With Your Consent: When you direct or consent to sharing your information, such as for shipping or through social media integrations.

  • Within Our Corporate Group: With our affiliates for business purposes.

  • For Legal or Business Purposes: In connection with legal obligations, law enforcement requests, business transactions (e.g., mergers), or to enforce our Terms of Service.

We do not sell your personal information or share it with third parties for purposes unrelated to the Services without your explicit consent.

Relationship with Shopify

Our Services are powered by Shopify, which collects and processes personal information to provide and improve the platform. Your data may be transmitted to Shopify and its third-party partners, which may be located in countries other than your own, to support the Services. Shopify’s data practices are governed by their Consumer Privacy Policy. For questions about Shopify’s data processing or to exercise your rights regarding data they control, visit the Shopify Privacy Portal.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies may store information about your preferences, browsing behavior, or device. You can manage or disable cookies through your browser settings, though this may affect your experience with the Services.

Your Rights

Under the UK GDPR and other applicable laws, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete personal information.

  • Deletion: Request deletion of your personal information, subject to legal exceptions.

  • Portability: Request a copy of your personal information or its transfer to another provider, where feasible.

  • Objection or Restriction: Object to or restrict certain types of processing, such as marketing.

  • Withdraw Consent: Withdraw consent for processing where we rely on it, without affecting prior lawful processing.

  • Opt-Out of Marketing: Unsubscribe from promotional communications using the unsubscribe link in emails or by contacting us.

To exercise these rights, contact us at Marketmcr14@gmail.com or 200 Waterloo Rd, Cheetham Hill, Manchester, ENG, M8 8GJ, GB. We may verify your identity before processing requests. You can also contact Shopify directly for rights related to their data processing via their Privacy Portal.

Complaints

If you have concerns about our data practices, please contact us using the details below. You may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or another data protection authority in your jurisdiction. For the EEA, a list of supervisory authorities is available here.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside your jurisdiction, including the United States, where Shopify and other service providers operate. We ensure such transfers comply with UK GDPR, using mechanisms like Standard Contractual Clauses or transfers to countries with adequate data protection standards.

Security and Retention

We implement reasonable technical and organizational measures to protect your personal information, including encryption and secure storage. However, no system is completely secure, and we cannot guarantee absolute security. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes, unless a longer retention period is required or permitted by law.

Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us to request its deletion.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. We will post the updated policy on our website with a revised "Last Updated" date and provide notice as required by law.

Contact Us

For questions, concerns, or to exercise your rights, please contact us at:

  • Email: Marketmcr14@gmail.com

  • Address: 200 Waterloo Rd, Cheetham Hill, Manchester, ENG, M8 8AE, GB

MCR Market is the data controller for your personal information under applicable data protection laws.